Fixing connection errors in SolarWinds SFTP/SCP Server requires systematic troubleshooting across permissions, services, network settings, and protocol mismatches.
Review the breakdown of common connection issues and how to resolve them below. 1. Service Fails to Start or Access Denied to GUI
If the local application displays an error stating the user lacks sufficient rights to view the service, or the service randomly stops:
Run as Administrator: Do not double-click the standard desktop shortcut. Search for SolarWinds SFTP/SCP Server in the Windows Start menu, right-click, and select Run as Administrator.
Configure Service Recovery: Open Windows Services (services.msc), find the SolarWinds SFTP Server service, right-click, and open Properties. Under the Recovery tab, change the first, second, and subsequent failures to Restart the Service.
Fix Broken Installations: If an update broke the GUI or server app, completely uninstall it via the Control Panel. Reboot the server and navigate to C:\ProgramData\SolarWinds\Installers</code> to execute the standalone SFTPSERVERINSTALLER executable. 2. Authentication Failures and Account Misconfigurations
If clients (such as Cisco switches or desktop tools) receive “Permission Denied” or “Authentication Failed” errors: Solar Winds SFTP Server - SolarWinds THWACK
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